Frequently Asked Questions

01

Is my door "prebuilt" or "built to order"?

All orders are built to order.

02

How long does it take for delivery?

Under normal circumstances production times range from 3-4 weeks as all orders are custom built to order.

03

How will by order be delivered?

Orders inside of the Northeast US typically ship in our company delivery trucks when possible, orders are typically shrink wrapped with cardboard liners on the top and bottom. All orders outside of the Northeast US (NY, NJ, NH, OH, PA, CT, RI, LI, MA, MD, ME, VT, DE, VA and WV) are shipped via Fedex Freight Shipping with liftgate service, orders are foam wrapped and crated. For orders that are crated you will need a screw gun with a phillips head tip to remove the top of the crate. If your order is shipped via Fedex Freight we will email you the tracking code once the order has shipped, you will want to track the order and expect a phone call from the local Fedex Freight hub to your address as they will call to setup a delivery date and time.

04

Will my door be predrilled for hardware (track hardware, handle, etc)?

If you order the track hardware and/or handle from Distinctive Doors we machine for those items, if you order the track hardware and/or handle from anyone else you will need to machine for their specific hardware configuration. Doors with the mirror 1 side option OR Chevron Arrow design will NOT be predrilled for the handle hardware as the handle location will depend on which way you face the side of the door with the mirror.

05

Where can I download the track hardware installation manuals?

The hardware manuals can be downloaded by clicking on the following links.