Frequently Asked Questions

01

Is my door "prebuilt" or "built to order"?

All orders are built to order.

02

How long does it take for delivery?

Under normal circumstances production times range from 6-8 weeks as all orders are custom built to order.

03

How will by order be delivered?

Orders inside of the Northeast US typically ship in our company delivery trucks when possible, orders are typically shrink wrapped with cardboard liners on the top and bottom. All orders outside of the Northeast US (NY, NJ, NH, OH, PA, CT, RI, LI, MA, MD, ME, VT, DE, VA and WV) are shipped via Fedex Freight Shipping with liftgate service, orders are foam wrapped and crated. For orders that are crated you will need a screw gun with a phillips head tip to remove the top of the crate. If your order is shipped via Fedex Freight we will email you the tracking code once the order has shipped, you will want to track the order and expect a phone call from the local Fedex Freight hub to your address as they will call to setup a delivery date and time. Freight delivery is curbside only delivery, curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials.

04

Will my door be predrilled for hardware (track hardware, handle, etc)?

If you order the track hardware and/or handle from Distinctive Doors we machine for those items, if you order the track hardware and/or handle from anyone else you will need to machine for their specific hardware configuration. Doors with the mirror 1 side option OR Chevron Arrow design will NOT be predrilled for the handle hardware as the handle location will depend on which way you face the side of the door with the mirror.

05

What does Paint Grade and Stain Grade mean?

Paint Grade by default is 1 1/2" thick cabinet grade Poplar, primed white ready for paint. Customers may need to wipe down and/or lightly sand with a sanding sponge (recommended) prior to painting the door.

Stain Grade is 1 1/2" thick wood in whatever wood species that you select (ie. Poplar, Pine, Cherry, Alder, White Oak, Red Oak, Mahogany, Black Walnut, etc), Stain Grade doors ship as raw wood ready for stain and/or clear coat. Customers may need to wipe down and/or lightly sand with a sanding sponge (recommended) prior to staining and/or clear coating the door.

06

Does Distinctive Doors install?

Distinctive Doors is the door manufacturer, we do not do the installation. Most customers install themselves or hire a local contractor and for legality purposes we can not recommend contractors.

07

Will can I download installation manuals?

The hardware and installation manuals can be downloaded by clicking on the following link.